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Creating a safe and welcoming experience for all guests

The safety and welfare of our valuable guests, associates, as well as our staff is importance as always. in order to place the Safety & Sanitation Protocol in our hotel area, here are the things that need to be considered by our valuable guest.

Before travelling

• To ensure yourself in a healthy condition before leaving the house, if you feel symptoms such as cough, runny nose, fever, sore throat or shortness of breath, to stay at home and check with a health facility.
• Always wear a mask during travel and when in public areas.
• Maintain cleanliness by frequently washing hands or using a hand sanitizer.
• Avoid touching the face area such as eyes, nose and mouth.
• Keep a minimum distance of 1 (one) meter from other people.
• Bring personal equipment including worship equipment such as prayer equipment.

At the hotel

• In accordance with government health protocols, the hotel requires all guests to have their body temperature checked (must be below 37.3 degrees Celsius.
• If body temperature above 37.3 degrees Celsius (in 2 times the examination with a distance of 5 minutes) guests are not allowed to enter and are asked to immediately seek medical treatment and will be allowed to enter or check in after getting medical permission.
• Use a mask while in the public area / public area.
• Follow the health protocol regarding social distancing or other protocols according to hotel staff directions.

As the New Normal continues to develop, Novus Giri is committed to constantly adapting and implementing new systems to ensure a safe environment, for all staff and guests. Stay safe, stay protected and stay healthy.

Novus Hotels' highest priority is the health, safety & security of our guests & employees.

We are continuously monitoring and following the changes in recommendations and guidelines from the local governments and the local health authorities, to continue working towards providing thebest service possible while safeguarding the safety of our guests and associates. Here is the clanliness that we do regularly around hotel area.

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In response to the recent development of the COVID-19 pandemic, we continue to follow the latest advice and recommendations from the World Health Organization (WHO) and the local authorities.

Novus Hotels has activated our corporate crisis response teams and has strong processes and support teams in place. Both of our hotels (Novus Giri & Novus Jiva) have been informed in detail on essential preparatory and prevention measures – ranging from hygiene measures including increased cleaning and sanitizing frequency to guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19) in cooperation with the local authorities.

We are continuously monitoring and following the changes in recommendations and guidelines from the local governments and the local health authorities, to continue working towards providing the best service possible while safeguarding the safety of our guests and associates.

For the most updated information, please refer to https://infeksiemerging.kemkes.go.id/ or local health authority.

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